Need help? Our support team is ready to assist with questions, account-related enquiries, payment and bonus queries, technical concerns or general feedback. Contact us through convenient channels and we’ll aim to resolve issues quickly, whether you need help with verification documents, deposits, withdrawals or site access. For urgent matters call the phone line; send screenshots or detailed information by email so we can investigate and follow up promptly. Our team supports UK players and handles enquiries in English.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Account help, verification, deposits and technical issues) |
| General enquiries | [email protected] (General questions, promotions and feedback) |
| Affiliate enquiries | [email protected] (Partnerships, affiliates and marketing enquiries) |
| Phone | +44 20 7946 4821 (For urgent account and technical support) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email is our preferred contact method for detailed requests, account issues or cases requiring documents or explanations. Please send messages to [email protected] with a clear subject line and include up-to-date contact details and any relevant account information to avoid delays. We aim to respond promptly and can resolve queries faster when emails include full information.
Our support team aims to respond promptly to all enquiries; most messages receive a reply within one business day. Simple account and payment questions are usually resolved quickly, while more complex issues such as verification or dispute investigations may take longer to review depending on their nature. We’ll keep you updated on progress and expected timelines.
Have ideas or suggestions for Kachingo? Please use the feedback form or contact page to share your thoughts. Kachingo reviews every submission carefully and uses comments to improve the website, fix issues and refine features. Your input helps shape updates to games, payments and support; send practical suggestions and the team will respond where appropriate.
