At Kachingo we take safer gambling seriously and are committed to helping players keep play enjoyable and under control. We promote a culture of responsible play, prioritise player safety and provide clear tools and guidance so customers can manage their activity and make informed choices.
We aim to provide a transparent, supportive environment where customers can choose how and when they play. Our approach is based on risk awareness, clear information and practical controls that allow players to limit spending, set time boundaries and pause access when needed.
We offer a range of tools that let you tailor your account to your needs. These measures are designed to help you prevent excessive play and to give you time and space to reassess your activity when necessary.
Players can set daily, weekly and monthly deposit limits to control how much they add to their account. These limits can be increased or decreased through the account settings, subject to any verification checks we require.
Loss limits allow you to cap net losses over a chosen period. Setting a loss limit can help you protect your bankroll and reduce the chance of chasing losses.
We provide session reminders and the option to set session-length limits. These tools remind you how long you have been playing and give you the option to take regular breaks or to log out automatically after a set time.
If you need a longer pause, you can apply an account break or self-exclusion. Self-exclusion closes access for a chosen period and prevents further play. You can also choose to close your account permanently if you prefer.
Watch for changes such as spending more than intended, chasing losses, neglecting other responsibilities, or feeling distressed by play. If you notice these signs in yourself or someone close to you, consider using the tools above or seeking external support.
Set realistic limits before you start playing, stick to a budget, take regular breaks and avoid gambling when stressed or under the influence of alcohol. Keep a record of time and money spent and resist the urge to chase losses.
If you need specialist help, contact professional organisations such as GamCare or BeGambleAware for confidential advice and support. Your GP or local health services can also signpost treatment options. If you are concerned about someone else, encourage them to use the available tools and to seek independent support.
