This Privacy Policy explains how Kachingo collects, uses and protects personal data when you visit our website, register an account or use our services. We respect your privacy and set out below the types of information we process, the reasons for doing so and the choices you have about your data.
Personal data is information that identifies you or can be linked to you. This includes name, date of birth, email address, postal address, telephone number and identity documents provided for verification. We also collect account details such as username, password hash and account status.
Technical data covers information about your device and connection. Examples are IP address, browser type and version, operating system, device identifiers, screen resolution and log data. This data helps us deliver the site and diagnose technical issues.
Transactional data relates to payments and activity. This includes payment method details as required for processing deposits and withdrawals, transaction references, staking and game activity, session history and customer support interactions.
We use data to operate and improve our services, verify identity, process payments, investigate fraud and comply with legal obligations. We also use information to respond to enquiries, provide customer support and to send important account notices. Where permitted, we may use anonymised or aggregated data for analysis and service development.
We implement technical and organisational measures to protect personal data, including access controls, encryption of sensitive data in transit and at rest where appropriate, regular security testing and staff training. We limit access to personal data to those employees and processors who need it to perform their role.
We use cookies and similar technologies to provide core functionality, remember preferences and analyse site usage. Third-party analytics and advertising partners may also set cookies. You can manage cookie preferences through your browser settings or our cookie banner where available.
Under data protection principles, you have rights including: to access your personal data, to request correction of inaccurate data, to request deletion where we have no lawful basis to retain it, to restrict processing, to object to processing for direct marketing, and to request data portability. You may also withdraw consent where processing relies on it.
To exercise your rights, please contact us at [email protected]. We will respond to verified requests in line with applicable law and may ask for evidence to confirm your identity before acting on a request. If you are unhappy with our response you may have the right to complain to a supervisory authority.
We share personal data with service providers who perform services on our behalf, such as payment processors, identity verification services, fraud prevention providers and analytics vendors. We may also disclose information to comply with legal obligations, to protect rights, or in connection with business transfers. We require processors to provide appropriate safeguards for the data they handle.
We review this policy periodically and may update it to reflect changes in our practices or legal requirements. When we make material changes we will post a notice on the site and update the effective date. Continued use of our services after changes indicates acceptance of the updated policy.
