These terms and conditions set out the rules that apply to your use of Kachingo. They explain the relationship between us and our users, how accounts are managed and what behaviour is acceptable on the platform. We ask you to read these terms carefully before registering, depositing or playing so you understand your rights and responsibilities when using our services.
You are responsible for maintaining the confidentiality of your account details and for any activity that occurs under your account. Keep your password secure and do not share access with others. We may require verification documents and you agree to provide accurate, current and complete information when requested. If you suspect unauthorised use of your account, contact our support team promptly.
To open and use an account you must meet the minimum age and identity requirements applicable in the jurisdiction where you play. We may perform identity, age and payment checks at any time and reserve the right to restrict or close accounts that fail verification. You must not attempt to register more than one account or impersonate another person.
Users must use Kachingo in a lawful and responsible manner. Prohibited activity includes fraud, collusion, abusive language towards staff, use of automated software to interact with our services and attempts to manipulate game outcomes. We may suspend or close accounts where we reasonably suspect prohibited conduct and retain any winnings associated with misconduct.
Promotions and bonuses are subject to specific terms which form part of these conditions. Bonus balances may carry wagering requirements, game restrictions and maximum bet limits. We may cancel, amend or exclude players from promotions where we reasonably suspect abuse, bonus circumvention or a breach of the applicable promotion terms. Always check the promotion terms before opting in.
Payments must be made using methods accepted by us and you authorise us to process transactions for deposits and withdrawals. We perform checks on withdrawal requests to verify identity and source of funds where necessary. Withdrawal times depend on the chosen method and completion of any required checks. We may apply minimum and maximum limits and will notify you of any applicable restrictions.
If you have a dispute regarding your account, game outcome or a transaction, contact our support team in the first instance so we can investigate. We will aim to resolve issues promptly and fairly. If the matter cannot be resolved directly, we will provide information on the next steps available to you, including any independent dispute resolution service we use.
We may update these terms from time to time. We will publish the revised terms on the site and, where appropriate, notify you of material changes. Continued use of your account after changes have been published constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the service and close your account.
